2 months into the year... and I'm already tired. I'm worn out and I want to pack up and leave. I can. But I'm trying to be logical and practical. At this point it's the wisest thing to do.
I've been in the call center industry for almost 5 years now- a year and a half with Operations and the past 3 years with Quality. I've gained skills, experiences, and competencies I know I may not have learned were I employed elsewhere. I'm proud of the nature of my work and, sometimes when I feel like handing over my resignation, I think of how lucky I am to have a job which I like.
I'm paid well, you see. If you compare it with the common folk, it's fine. But if you put the paycheck beside the list of tasks we are given - tasks that should be done by Operations, you'll see where my gripe comes from.
Ang Quality hindi sekretarya ng Operations. Hindi kami utusan.
I do not see the point of me accomplishing a task which is deemed necessary by Operations and the Client - yet they do not own the result of my work.
Pag hindi sumusunod - kulang ang ginawa ng QA. Pag sumunod - ang galing Operations.
We do not have to sanction reps if they are required to follow something which is part of their scorecard. Sanctioning will not curb the intent/action - it's the same as giving negative criticism - it doesn't work.
What works is Positive reinforcement by giving them a reason to follow - what's in it for them, how it will benefit them. Put whatever it is in the damn scorecard!
I'm so frustrated. Grabe yung effort ng team ko which is hardly recognized by the people who are too blinded by their narrow-mindedness.
Kulang ang mga mura sa bokabularyo ko mura para mailabas ko ang sama ng loob ko.
It has come to a point where everything is too absurd for tears.